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3 months ago
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Leading bank NatWest has seen its mobile banking app go down, with the outage leaving thousands of customers unable to make transactions.
The Royal Bank of Scotland (RBS), which is owned by the Natwest Group, is reportedly having tech problems.
Read on below as MailOnline explains how to check if the banking app is not working and what you can do in attempt to resolve the issue.
Leading bank NatWest has seen its mobile banking app go down, with the outage leaving thousands of customers unable to make transactions (File image)
Is NatWest down?
DownDetector - a website which monitors the status of websites and popular apps - has identified over 1,000 complaints from upset NatWest account holders at around 7am this morning.
There have been nearly 200 complaints lodged about their online banking service, according to DownDetector, on the day when many people will receive their monthly pay slip.
NatWest customers took to X, formerly Twitter, to air their grievances, with scores of users complaining that they were unable to make any payments.
How do I check the status of NatWest?
You can check the ban's service status page to see how NatWest is performing.
The page contains information about mobile banking, online banking and card transactions.
NatWest also regularly updates the page to keep customers informed about issues or planned maintenance.
Keep returning to this page to check for any updates and confirmation of the issues being resolved.
Generally, the provider will also give updates on its service via its social media channels.
How can I contact NatWest?
You can check the NatWest UK service status page to see how HSBC is performing (File image)
If you are experiencing issues with NatWest, you can visit your nearest local branches, fill in an online complaint form, call by phone or speak to a virtual assistant.
When was NatWest last down?
August 30 2024: The Royal Bank of Scotland (RBS), which is owned by the NatWest Group, iexperiences tech problems, leaving customers unable to make payments.
June 28 2024: Thousands of Britons faced problems paying bills and accessing their bank accounts.
May 4 2024: HSBC's mobile banking app went down, leaving thousands of customers unable to access their accounts.
November 24 2023: The banking app crashed for thousands of frustrated users across the UK.
August 30 2024: NatWest's app and online banking left customers unable to send payments
